Plugin: vrobo (Used by 3 domains)

Vrobo confirms orders before shipping and validates delivery feedback through IVR-powered Robo calls, WhatsApp, SMS, and email. We make up to 3 trials to ensure accurate order fulfillment and detect fake shipping updates.

How Vrobo Works:
Two powerful services to prevent failed deliveries

Order Confirmation
Before shipping any order, Vrobo automatically verifies delivery details with customers through multiple channels.

• IVR-powered Robo calls with 3 attempts
• Smart WhatsApp chat analysis
• SMS and email backup

Shipping Verification
When shipping companies report failed deliveries, Vrobo verifies the status directly with customers to detect fake reports.

• Verify shipping status with customer
• Detect fake rejection reports
• Update customer contact info

Smart Communication
Vrobo uses an intelligent system across different channels to ensure maximum response and reach.

• Start with IVR-powered Robo calls
• Switch to smart WhatsApp chat
• Fallback to SMS and email

Instant Updates
Automatic updates to your e-commerce platform and shipping partners when order status or customer information changes.

• Real-time platform updates
• Instant merchant notifications
• Shipping company alerts

Features:
Comprehensive Order Confirmation and shipping confirmation platform

• Pre-Shipping Validation: Validate order details with customers through IVR-powered Robo calls before shipping to prevent delivery issues and reduce costs.
• Shipping Status Verification: Detect fake delivery reports by verifying shipping status directly with customers through multiple communication channels.
• Smart Communication: Strategic communication sequence with 3 Robo-IVR call attempts, followed by WhatsApp with smart analysis, SMS, and email.
• Brand Integration: Customized voice messages and templates for each brand to maintain consistent and professional communication.
• Platform Integration: Seamless integration with Shopify, WooCommerce, and other platforms for automatic order status updates.
• Real-time Updates: Instant notifications to merchants and shipping partners when fake updates are detected or customer information changes.

Support

For support and documentation, please visit the plugin’s support forum or contact the developer.